Terms and conditions

Granny Gets a Grip Ltd terms of sale

Welcome to the terms of sale for Granny Gets a Grip products. This is an agreement (“Terms of Sale”) between you and Granny Gets a Grip Ltd, a limited company registered in England and Wales with company number 12882890.

Throughout the Terms of Sale, the words “Granny Gets a Grip”, “us”, “we” and “our” refer to our company, as is appropriate in the context of the use of the words.

These Terms of Sale contain the terms and conditions on which we supply products to you via the website. Please read these Terms of Sale carefully before you submit an order to us. These Terms of Sale tell you who we are, how we provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

How to contact us

You can contact us by telephoning our customer service team at or by writing to us at the address above or at info@grannygetsagrip.com. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.When we use the words “writing” or “written” in these Terms of Sale, this includes email.

All orders are subject to availability. An order contract is not created until we accept and acknowledge your order and send you an order confirmation (“Order Confirmation”). Please be aware that any statements made by our customer service representatives or salespeople are non-binding in nature. We reserve the right to refuse shipments of Products to you and to cancel any orders for any reasons at any time.

If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. Please state your order number whenever you need to contact us regarding your purchase.

Granny Gets a Grip do not process exchanges. If you wish to make a change to the Product you have ordered, please contact us, and return the purchase. Please follow our returns policy. Once you have been refunded, you may reorder.

Providing the products

The costs of delivery will be as displayed to you on the website. During the order process, we will let you know when we will deliver the products to you.

If for any reason our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect on the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Price and payment

The price of the product will be the price indicated on the order pages when you place your order and as detailed in the Order Confirmation.

Details of VAT will be indicated on the order page of our website and in the Order Confirmation (if applicable). If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

When purchasing products from the website you will be prompted to input your credit card information or pay through a third party payment portal, operated by our third party payment processor. You agree that we may charge the full amount listed at checkout to your credit card including taxes, shipping, and handling. By purchasing anything from our website you also agree to the terms and conditions of our third party payment processor. Please be aware that all payment information will be stored and secured by the payment processor and not us.

Product issues, availability and pricing

As our website contains a select number of products, it is possible that some of the products listed on our website may be incorrectly priced, improperly labeled, or may be unavailable. If you wish to preorder a currently unavailable item, please contact us at info@grannygetsagrip.com. We will inform you of the items lead time, and if you are happy to proceed we will take payment from you to secure goods

Product photos and sizing

Please be aware that all photos of any products sold on the Website are for illustrative purposes only. Although we use reasonable best efforts to ensure that our products are almost entirely similar to the photos on the website, it is possible that some photos shown on our website may not be entirely representative of the actual product. The colours throughout the website are matched as closely as possible but there may be some difference on the screen or printed material to the actual colour of the products.

If there is a problem with the product

If you have any questions or complaints about the products, please contact us. You can write to us at info@grannygetsagrip.com

Returns and refunds

We hope you are delighted with your purchase, however we offer a full refund on unworn and undamaged goods on the basis of the returns policy. Please note we kindly ask you to try our shoes on carpeted flooring to protect the leather sole from any damage that may incur. Every product is inspected before being shipped, upon receiving your purchase please inspect your purchase to determine that it is in the proper condition. If your item is faulty please immediately contact our customer care team at info@grannygetsagrip.com.